Privacy Policy

Effective Date: August 10, 2026

Summit Surface Coatings, LLC, doing business as Summit Surface Coatings (“Summit Surface Coatings,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Summit Surface Coatings collects, uses, stores, protects, and discloses information when you visit our website, request an estimate, schedule an appointment, communicate with us by telephone, email, or text message, purchase or receive our services, or otherwise interact with Summit Surface Coatings.

By using our website or providing information to Summit Surface Coatings, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to Summit Surface Coatings, including:

• Name

• Email address

• Telephone or mobile number

• Property or service address

• Mailing address

• Information submitted through contact, estimate, appointment, or other website forms

• Information about your property, concrete surfaces, proposed project, or requested services

• Appointment and scheduling information

• Estimates, proposals, contracts, and service information

• Photographs, measurements, inspection information, and other information related to your property or project

• Communications between you and Summit Surface Coatings

• Customer service inquiries and requests

• Transaction and payment-related information

• Communication preferences

• SMS/text-message opt-in and consent records

• Other information you voluntarily provide to us

We may also automatically collect certain technical and usage information when you visit our website, such as your IP address, browser type, device type, operating system, referring website or source, pages viewed, approximate geographic information derived from your IP address, and information regarding how you interact with our website.

2. How We Use Your Information

Summit Surface Coatings may use information we collect to:

• Respond to questions and inquiries

• Process requests for estimates

• Schedule and manage site inspections and appointments

• Evaluate proposed projects

• Prepare estimates, recommendations, and proposals

• Provide contracted services

• Communicate about appointments, estimates, projects, payments, warranties, and customer-service matters

• Send appointment confirmations, reminders, scheduling updates, and other informational communications

• Send SMS/text messages when appropriate consent has been provided

• Send marketing or promotional communications when separate marketing consent has been provided

• Process payments and transactions

• Maintain customer and business records

• Provide customer support

• Improve our website, services, operations, and customer experience

• Measure the effectiveness of our advertising and marketing

• Protect against fraud, misuse, or unauthorized activity

• Establish, exercise, or defend legal rights

• Comply with applicable laws, regulations, and legal obligations

3. SMS and Text Messaging

Summit Surface Coatings may offer customers and prospective customers the option to communicate with us through SMS/text messaging.

We may use SMS messaging for informational and non-marketing communications, including estimate requests, appointment confirmations and reminders, scheduling, project updates, customer-service communications, and other communications related to services you have requested.

We may separately offer the option to consent to marketing and promotional SMS communications, which may include special offers, promotions, announcements, and other marketing communications from Summit Surface Coatings.

Consent to receive marketing or promotional text messages is voluntary and is not a condition of purchasing any goods or services from Summit Surface Coatings.

Consent for informational/non-marketing SMS communications and consent for marketing/promotional SMS communications may be collected separately.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a text message.

You may reply HELP for assistance.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of services, such as customer service and message delivery, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Summit Surface Coatings does not sell SMS opt-in information or consent records.

4. How We May Share Information

Summit Surface Coatings does not sell your personal information.

We may disclose personal information when reasonably necessary to operate our business or provide requested services, including to service providers that perform functions on our behalf.

These providers may include companies supporting:

• Website hosting and operation

• Customer relationship management

• Appointment scheduling

• Email and communications

• SMS/text-message delivery

• Payment processing

• Information technology and data storage

• Analytics

• Advertising and marketing

• Customer service

• Accounting, legal, insurance, or other professional services

These providers may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted or required by law.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal process, protect the rights or safety of Summit Surface Coatings or others, investigate suspected fraud or misuse, or facilitate a legitimate business transaction such as a merger, acquisition, financing, or sale of business assets.

Mobile information and SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use our website, measure advertising performance, and improve our services.

We may use third-party analytics and advertising services to help us understand website traffic, evaluate advertising campaigns, and determine how customers discover Summit Surface Coatings.

Information collected through these technologies may include browser and device information, IP address, website interactions, pages visited, referring sources, and advertising interactions.

You may be able to control or disable certain cookies through your browser settings or other privacy controls available through your device or browser.

6. Payment Information

When you make a payment to Summit Surface Coatings, payment information may be processed by a third-party payment processor.

Depending on the payment method used, Summit Surface Coatings may not receive or retain your complete payment-card information.

Payment processors maintain their own privacy and security practices governing information processed through their systems.

7. Data Security

Summit Surface Coatings uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services

• Manage customer relationships

• Maintain appropriate business and project records

• Administer warranties and service obligations

• Complete transactions

• Resolve disputes

• Enforce agreements

• Meet legal, accounting, insurance, tax, or regulatory requirements

• Fulfill the purposes described in this Privacy Policy

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

9. Your Communication Choices

You may choose not to receive certain marketing communications from Summit Surface Coatings.

Marketing emails may include an unsubscribe mechanism that allows you to discontinue future promotional email communications.

For SMS/text messages, you may reply STOP to opt out and HELP for assistance.

Opting out of marketing communications does not necessarily prevent Summit Surface Coatings from contacting you regarding an active estimate request, appointment, transaction, contracted project, warranty matter, customer-service request, or other service-related matter where communication is appropriate and permitted by law.

10. Accessing or Correcting Your Information

You may contact Summit Surface Coatings if you would like to request that we correct or update personal information we maintain about you.

Depending on applicable law and the nature of the information, additional rights or limitations may apply.

We may need to verify your identity before fulfilling certain privacy-related requests.

11. Children's Privacy

Summit Surface Coatings provides property-improvement and concrete-coating services intended for adults.

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information where appropriate.

12. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Summit Surface Coatings does not control and is not responsible for the privacy, security, or data-handling practices of third-party websites or services. We encourage you to review the applicable privacy policies of third-party services before providing information to them.

13. Changes to This Privacy Policy

Summit Surface Coatings may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, legal requirements, or privacy practices.

When we make changes, we may revise the Effective Date displayed at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for updates.

14. Contact Summit Surface Coatings

If you have questions about this Privacy Policy, our privacy practices, or personal information maintained by Summit Surface Coatings, please contact us:

Phone: 346-239-0157

Email: [email protected]